Terms of sale

Simee Electric Sales & Service (TI) Sdn. Bhd. (Company No. 202501059873 / 1661279-T), No. 23, Lorong Merbok 4, Jalan Sultan Abdullah, Taman Merbok, 36000 Teluk Intan, Perak, Malaysia.

• Office: 05-621 7668
• WhatsApp: +6012-512 8120
• Email: sales@simee.my
• Showroom hours: Monday – Saturday, 10am – 7pm

All prices are in Malaysian Ringgit (RM). Prices and promotions may change without notice. An order is confirmed only after we have checked stock and received your payment. If an item is out of stock or shown at an incorrect price, we may cancel the order and refund the amount you paid in full.

Payment methods are shown at checkout and in our showroom. Orders are processed once full payment is received, or once an instalment application is approved.

Delivery fees depend on your area. We will confirm the delivery fee and estimated delivery date after you order. Delivery dates are estimates and may change due to stock, weather or other circumstances outside our control.

• Please make sure someone is at the delivery address and the item can be brought in safely.
• If delivery cannot be completed because no one is present or the item cannot be brought in, a redelivery fee applies. The fee depends on your area.

Air-conditioners and built-in appliances are quoted after we understand your site. Standard installation covers the work described in your quotation.

• Extra materials and work outside the standard scope — such as extended piping, brackets or additional wiring — are charged separately.
• You are responsible for making sure the electrical supply, water supply and mounting surface are ready and suitable.

Please inspect the item when it is delivered. Report any visible damage, missing parts or wrong items to us within 24 hours of delivery, with photos. After 24 hours, the item is treated as received in good condition.

We do not accept returns, exchanges or refunds for change of mind, for choosing the wrong model, or for items that have been unboxed, used or installed.

• Faulty on arrival: if an item does not work when first used, tell us within 7 days of delivery. We will arrange inspection with the manufacturer, followed by repair or replacement according to the manufacturer's assessment.
• Faults after 7 days: handled under the manufacturer's warranty.
• If we cannot deliver your order, we refund the amount you paid in full.

Products carry the manufacturer's warranty. Warranty periods and conditions are set by each manufacturer. Simee will help you make a warranty claim.

• Warranty does not cover damage caused by misuse, accidents, power surges, improper installation by others, or repairs by unauthorised parties.
• Keep your invoice — it is required for warranty claims.

Instalment plans are provided by AEON Credit and Atome. Approval, credit limits, interest and repayment terms are decided by the provider. Simee submits applications on your behalf but is not responsible for the provider's decision.

• RM100 Touch 'n Go eWallet credit: for approved instalment purchases of RM2,000 and above, one reward per order. Simee may change or end this promotion at any time.

Trade-in value is decided after we inspect the item. Any value quoted before inspection is an estimate only.

To the extent permitted by law, our total liability for any claim relating to a product is limited to the price you paid for that product. We are not liable for indirect or consequential loss.

Nothing in these terms limits your rights under the Consumer Protection Act 1999 or any other law that cannot be excluded.

We may update these terms from time to time. The version on this page when you place your order applies to that order. These terms are governed by the laws of Malaysia.